Pickleball online retail powered by professional sales assistance
With an extensive catalog featuring products from the world's leading brands, UK Pickleball Shop was looking for a way to help shoppers navigate the range, receive professional advice and choose the right product - eliminating the need for customers to visit a physical store for expert guidance. The company also sought to reduce pre- and post- purchase customer service tickets while maintaining their high service standard.
saywhatt provides expert-level assistance to shoppers looking for new gear or upgrading their current equipment, matching products according to each customer’s playing level, style and location.
The system also assists in all pre- and post- purchase CS inquiries. Customers are referred to SAM instead of the traditional contact form.
SAM engages shoppers in expert-level dialogue, showcasing domain expertise: understanding customer's playing level, which gear they are using, their training and professional goals, where they play- and recommending products accordingly. The system also provides professional advise on a range of pickleball related topics.
The system supports post-purchase queries and follow-ups, significantly reducing CS tickets.
One conversation replaces multiple pages and tools
“We chose saywhatt because customer interaction is core to our business. With many products in our catalog, our customers often struggled to choose the right one, and recommendations were a real challenge.
Since implementing saywhatt, we’ve seen a massive increase in both sales and conversion rates. What really makes the difference is the human-like interaction, backed by a super responsive team.”
Freddie Gratton Managing Director, Pickleball
Professional sales assistance changes how people buy.
Professional sales assistance delivers measurable impact
Shoppers understand which product is right for them
More shoppers buy online
Decisions
happened faster
13.4%
sales uplift
4.5x
higher conversion rate
62%
reduction in customer service tickets
saywhatt’s highly customized, pre-trained system handles both sales and customer service efficiently- improving customer experience and internal operational efficiency.
We are retail experts. Our goal is to build the best virtual sales system for your business. We work closely with our customers, take part in their marketing and sales efforts and actively improve performance over time. Our customers trust us with their sales, and their shoppers.
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